Privacy Policy

This privacy policy applies to the http://www.luxuryblindsdirect.co.uk website.

LuxuryBlindsDirect is committed to protecting the privacy of visitors to our website, subscribers to our newsletters and those providing contact information. In addition, LuxuryBlindsDirect is opposed to unauthorized commercial e-mail delivery, otherwise known as spam. Please read the following Privacy Policy to understand how your personal information is treated. From time to time LuxuryBlindsDirect may offer new information or services that may affect this policy. If you have any questions or concerns regarding this Privacy Policy, please send an e-mail to enquiries@luxuryblindsdirect.com. If you have received unwanted mail from us and wish to unsubscribe, please click “unsubscribe” at the bottom of the email, or get in touch at enquiries@luxuryblindsdirect.co.uk.

We recognise the importance of safeguarding the personal information of our customers, and are committed to maintaining the confidentiality of personal information and providing our customers with the best possible service. We will not disclose any information about you to any third party other than your local trade partner, except where required to do so by law. We will keep personal information protected on a secure server, and will fully comply with all applicable UK data protection and consumer legislation.

Who we are

LuxuryBlindsDirect is a division of Stevens (Scotland) Ltd, Denburn Way, Brechin, DD9 7DW. Company Registration Number: 66731. For the purposes of the Data Protection Act 1998, we are the data controller of the Website.

What information do we collect about you?

We only collect personal information from you that you have knowingly provided, such as your name, address, email address, etc. This information may be collected when you sign up for our newsletter, make an appointment, or fill out one of our online forms.

For the purposes of online marketing, our website will automatically collect cookies. These do not store any personal information, but simply tell us how the website is being found online, navigated and generally used so that we can improve upon it.

We require our users to provide personal information when Making an Appointment. We will only use this information to facilitate the delivery and fitting of your blinds.

Registration

We may from time to time require users to register in order to gain access to specific information provided on the Website, such as our newsletter. Users may register and provide the information requested upon registration at their sole discretion. The purpose of this registration process is to allow us to contact our customers about their requirements and promote new products or deals. By registering, the user consents to us collecting and storing this information for this purpose.

Unsubscribing

You may unsubscribe at any time by replying to the relevant address contained in all emails sent to you. Please place the word ‘Unsubscribe’ in the subject header of your reply. Your details will be removed from our database within 72 hours of your mail being received, and we will no longer contact you. We would not advise unsubscribing from our emails when we are in the middle of processing an order from you, as we might have difficulty getting in touch to organise fitting and delivery.

Security

We do not process any payments through Luxury Blinds Direct, so at no point will we require your credit card details. Your payment should be made to the trade partner who installs your blinds.

Transmitting information over the internet is never completely secure, so we cannot guarantee the security of your data. Any data you transmit is at your own risk. However, once we receive your data, we have procedures and security features in place to try to keep your data secure.

We will not share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

Cookies

To assist your navigation of this Website and allow us to constantly improve our system, we use cookies on our Website. Cookies are small text files which store simple information. Our cookies keep track of the items in your appointment card, and act as place markers when you navigate through the website.

Cookies do not harm your computer in any way. You may choose to disallow cookies via your browser but this Website may not work properly as a result.

Website browsing & traffic data

We use software to track general browsing behaviour on our Website. This means that we can build up a picture of the most popular areas and paths through the Website and any problem areas. We do not use the software to track individuals and their behaviour on a personal level.

We also monitor our Website to capture information of a general nature regarding the number of visits our Website receives, along with traffic patterns, which tells us which areas of the Website are being visited more than others. This information is helpful to us to improve our Website and the quality of the service we can offer. This data, once processed into Website reports, does not contain any personal information.

What we do with your information: general

If you wish to buy something from us, we will request your name, email address, phone or mobile number, and address. If you are ordering blinds on behalf of a third party and therefore need to supply their address instead, this is the address we will require. All of this information is only used in the processing of your order, and to arrange for one of our trade partners to measure and install your blinds for you. You may also decide to sign up for our newsletter, in which case we will receive your email address. This will only be used to send you our newsletter and news of special offers.

In addition to processing your order, we also maintain a record of the purchases you make from us. This allows us to track your deliveries and to review your past purchases.

What we do with your information: marketing

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing at any time by contacting us at enquiries@luxuryblindsdirect.co.uk.

Where we store your information

The data that we collect from you will be securely stored at our UK headquarters; Stevens (Scotland) Ltd, Denburn Way, Brechin, DD9 7DW. Company Registration No.66731. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by trade partners operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

LuxuryBlindsDirect works with trusted trade partners to fulfil your order. LuxuryBlindsDIrect oversee the printing and manufacturing of your blinds, whilst your nearest trade partner will visit your home to measure your windows and later fit your blinds. Due to the involvement of trade partners, we will need to pass your details on to your local trade partner once you have chosen to make an appointment. By choosing to make an appointment, you are agreeing to this.

Disclosing your information

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • If we or some of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect our rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Changes to our Privacy Policy

We may make changes to or replace our privacy policy by posting updates to this page, or uploading a replacement privacy policy. You should therefore view this privacy policy each time you visit the Website or make a purchase of goods on the Website.